Wednesday, 17 January 2018

Relationship management.

When was the last time you paused for a moment and took some time out to appreciate the relationships you have built? How important is relationship management to you?

The social media platform, Linkedin, had the slogan 'Relationships Matter' and I  really woke up to that phrase back in 2008 during the global economic meltdown. There was panic in the air and so many people suffered the cut backs. On the contrary I found myself working more than ever and I discovered that by focusing on the key business relationships, and of course doing a good job for my clients, that I would be called back time and again. Nurturing those business relationships is so important and can be the difference between success and failure.

In recent years my appreciation of 'Relationship Management' has seen new incredible hights on both the business front and most importantly for my family when the world responded to their call for help in 2016, for which we will be eternally grateful.

In 2012/13 we were invited to share our concept of an interactive commercial radio station for young children and families, a concept that is so vitally important that I will do whatever I can to establish it in as many countries as possible. I cannot emphasise enough just how important this project is and how positively it has impacted so many children and their parents too!

Establishing new relationships with stakeholders, architects, contractors and several other teams was an incredibly complex and very delicate part of the set up. I found myself managing relationships from the very start of the preliminary discussions and continued until the day I had to leave them and move on. Protocols and 'official' communications played a huge part in this particular scenario but I found the most important and needless to say most effective way of managing the relationships was to be on the ground face to face. The project required considerable consideration for cultural differences and with melange of nationalities involved it was wonderful to share stories and experiences.

Please share your 'Business relationship management' experiences here in the comments box below.
If you a re struggling with relationships in your workplace I would be delighted to assist you.


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